Terms & Conditions.

These Terms and Conditions (the "Terms") are a legal agreement between you ("you," "your," or the "Client") and JRM Digital Solution, operating jrmrc.space under the JRM brand ("JRM," "we," "us," or "our").

By accessing this website, requesting or accepting a proposal, purchasing a service, paying an invoice, or authorizing work to begin, you agree to these Terms. If you are acting for a company or other organization, you represent that you have authority to bind that organization.

You must be at least 18 years old and legally capable of entering into a binding agreement to purchase services.

JRM provides technology and implementation services that may include custom-coded websites, GoHighLevel setup, CRM configuration, funnels and landing pages, calendars, email and SMS workflows, integrations, AI receptionist systems, inbound or outbound AI workflows, lead routing, automation, testing, optimization, documentation, and related consulting.

Service packages, features, prices, turnaround estimates, and availability shown on the website are current offers and may be updated before purchase. Your accepted proposal, invoice, order confirmation, or written scope will control the exact deliverables for your project.

Each project may be supported by a proposal, statement of work, invoice, email confirmation, or other written description of deliverables. That document forms part of your agreement with JRM.

• Work outside the agreed scope may require a separate quote, change order, or revised timeline.
• Revisions are limited to the number, type, or phase stated in the applicable package or written scope.
• A revision means an adjustment to agreed work; a new page, workflow, integration, feature, platform, campaign, or materially different direction may be treated as additional scope.
• Material scope changes may affect fees and delivery dates.

JRM will not be required to perform additional work until the parties agree on the revised scope and any related fees.

You are responsible for providing accurate information, timely approvals, lawful materials, and the access reasonably needed to perform the services.

• Provide required account invitations, credentials, assets, copy, brand guidelines, data, and technical information on time.
• Ensure you have the right to use all content, trademarks, customer data, contact lists, recordings, images, videos, and other materials you provide.
• Review and approve workflows, messaging, AI scripts, routing rules, forms, integrations, and final deliverables before production use.
• Maintain secure control of your accounts and promptly revoke access when it is no longer required.
• Use the delivered systems in compliance with applicable laws, platform policies, consent requirements, privacy obligations, and industry rules.

JRM is not responsible for errors, delays, or additional work caused by inaccurate information, missing access, delayed feedback, unapproved third-party changes, or Client-side modifications.

Project fees and payment schedules are stated in the applicable proposal, invoice, checkout, or written agreement. If a payment schedule is stated there, that schedule controls.

Unless expressly included in writing, JRM fees do not include third-party charges such as domain registration, hosting, GoHighLevel subscriptions, phone numbers, telephony, SMS or email usage, AI or Voice AI usage, premium plugins, paid APIs, Zapier or Make subscriptions, payment processing fees, advertising spend, stock assets, or other external software and services.

You authorize any approved third-party charges that are purchased on your behalf. You remain responsible for ongoing platform and usage charges after handover.

JRM may pause work or withhold launch, migration, source transfer, credentials, or final handover while an undisputed amount is overdue, to the extent permitted by law.

Any turnaround time shown on the website or in a proposal is an estimate unless a written agreement expressly identifies a date as guaranteed. Timelines generally begin after required payment, information, content, access, and approvals are received.

Client delays, new scope, third-party approvals, DNS propagation, platform reviews, API limitations, carrier registration, account verification, vendor outages, or other dependencies may move the delivery date.

If a project is inactive for an extended period because required Client input is missing, JRM may place it on hold and provide a revised schedule when work resumes.

You may request cancellation in writing. Unless your proposal or order states a different cancellation rule, the following principles apply:

• If cancellation occurs before work begins, prepaid project fees will be returned except for non-refundable third-party costs or specifically identified reservation/setup charges already incurred.
• If cancellation occurs after work begins, JRM may retain or invoice the reasonable value of work completed, approved milestones, and non-refundable third-party commitments. Any remaining prepaid amount not earned or committed will be handled according to the applicable written project terms and mandatory law.
• Completed, delivered, consumed, licensed, activated, or usage-based services are generally not refundable except where required by law or expressly agreed in writing.

JRM may suspend work for material breach, non-payment, unlawful use, security risk, abusive conduct, or failure to provide required access or approvals. When reasonably possible, notice and an opportunity to cure will be provided before termination.

Some services use artificial intelligence, automated decision logic, Voice AI, SMS, email, chat, or other automated communications. These systems can produce inaccurate, incomplete, unexpected, delayed, or contextually inappropriate outputs.

• You are responsible for approving scripts, qualification criteria, disclosures, escalation paths, appointment rules, transfer logic, and production settings.
• AI systems should not be used as a substitute for qualified human review in high-risk, regulated, emergency, medical, legal, financial, safety-critical, or similarly sensitive decisions unless you have independently established that use is lawful and appropriate.
• You are responsible for ensuring that your contact lists, calls, messages, recordings, marketing campaigns, and automated outreach have all notices, permissions, opt-outs, lawful bases, and consents required by applicable law and platform policy.
• You are responsible for honoring opt-out requests, suppression lists, do-not-contact instructions, call-recording requirements, quiet-hour restrictions, and other communications obligations applicable to your business.

Services may depend on third-party products or infrastructure such as GoHighLevel, telephony carriers, domain registrars, hosting providers, Google services, Meta, payment processors, Zapier, Make, APIs, AI providers, email providers, or other software selected by you or required by the project.

JRM does not control third-party uptime, pricing, feature changes, account approvals, APIs, policy enforcement, deliverability, carrier filtering, service limits, or account suspensions. A change made by a third party may require additional configuration or redevelopment that is outside the original project scope.

You are responsible for reviewing and complying with the terms and policies of the third-party platforms you use.

Your materials. You retain ownership of content, branding, trademarks, data, and other materials you provide. You grant JRM a limited license to use those materials only as reasonably necessary to perform the services and exercise the rights described in these Terms.

Custom project deliverables. After full payment, you receive the ownership or usage rights expressly stated in your package or written scope for final deliverables created specifically for you. For custom-coded website projects represented as fully owned by the Client, ownership of the final custom site code created specifically for that project transfers after full payment, subject to the exclusions below.

Pre-existing and reusable materials. JRM retains ownership of pre-existing know-how, templates, development methods, generic code, reusable functions, frameworks, prompts, workflow patterns, utilities, libraries, internal tools, concepts, and other materials not created exclusively for your project. To the extent any such material is embedded in a paid deliverable, you receive a non-exclusive license to use it as part of that deliverable.

Third-party materials. Open-source software, fonts, stock media, plugins, APIs, platform components, and other third-party materials remain subject to their own licenses and terms.

Each party agrees to use reasonable care to protect non-public business, technical, credential, customer, and commercial information received from the other party and to use it only for the project or another authorized purpose.

Confidentiality does not apply to information that is public through no breach of these Terms, was already lawfully known, is independently developed without use of the confidential information, is lawfully obtained from a third party, or must be disclosed by law.

Where a separate non-disclosure agreement is signed, that agreement controls if it conflicts with this section.

Unless you request confidentiality in writing before public use, JRM may identify your business as a Client and display non-confidential portions of completed work in portfolios, case studies, proposals, social media, or proof-of-work materials.

JRM will not intentionally publish passwords, private customer records, proprietary databases, confidential dashboards, private analytics, or other clearly sensitive information as portfolio material.

If a signed NDA or project agreement restricts portfolio use, that restriction controls.

Support periods, handover assistance, optimization, training, and maintenance are included only to the extent stated in the applicable package or written scope. For example, a service may include a defined post-launch technical support period, while another may include only implementation and handover support.

Unless expressly included, post-launch support does not cover new features, new campaigns, new integrations, third-party pricing or policy changes, Client modifications, malware introduced after handover, hosting or carrier outages, expired subscriptions, lost credentials, or failures caused by systems outside JRM's control.

Ongoing maintenance, optimization, monitoring, content changes, and platform administration may require a separate agreement.

You may not use the website, deliverables, or services to:

• violate applicable law or the rights of another person;
• send unlawful spam, deceptive communications, prohibited automated outreach, or communications to people you are not permitted to contact;
• upload malicious code, attempt unauthorized access, interfere with service operation, or misuse another person's credentials;
• misrepresent your identity, impersonate another person, or use AI systems to intentionally deceive, defraud, harass, or harm;
• process or disclose data in a way that violates applicable privacy, confidentiality, or contractual obligations.

JRM may refuse, suspend, or terminate work that reasonably appears unlawful, fraudulent, abusive, deceptive, technically unsafe, or contrary to a third-party platform's rules.

JRM may process contact details, project information, account access details, customer data, technical logs, and other information as necessary to communicate with you and perform the services. Personal data will be handled subject to applicable privacy law and any separate privacy notice or data-processing terms that apply.

You remain responsible for determining whether the data you ask JRM or a configured system to collect, store, transfer, enrich, record, or automate may lawfully be processed for your intended purpose.

Do not provide highly sensitive personal data, regulated records, production secrets, or unnecessary personal information unless the project expressly requires it and appropriate safeguards have been agreed.

Where you separately opt in to marketing communications from JRM, you may withdraw that opt-in using the unsubscribe or opt-out method provided. Agreement to these Terms by itself is not intended to create marketing consent where separate consent is required.

JRM will perform the agreed services with reasonable professional care. However, technology and marketing outcomes depend on many factors outside JRM's control.

To the maximum extent permitted by law, JRM does not guarantee:

• specific lead volume, conversion rate, sales, revenue, return on investment, appointment volume, search ranking, advertising result, email deliverability, or business outcome;
• continuous or error-free operation of third-party platforms, APIs, hosting, telecommunications, AI services, integrations, or external software;
• that AI-generated content, classifications, transcriptions, or responses will always be accurate, complete, unbiased, or suitable for a particular purpose;
• that a delivered configuration will remain compatible with future third-party updates without maintenance or additional work.

Except for express written warranties in a project agreement and warranties that cannot lawfully be excluded, services are provided on an "as available" and professional-services basis without additional implied guarantees.

To the maximum extent permitted by law, JRM will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss, including lost profits, lost revenue, lost opportunities, loss of goodwill, business interruption, loss of data, or costs arising from third-party platform failure, except where such liability cannot lawfully be limited.

To the maximum extent permitted by law, JRM's aggregate liability arising out of a specific service or project will not exceed the total fees actually paid to JRM for the specific service or project giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

To the extent permitted by law, you agree to defend, indemnify, and hold JRM harmless from third-party claims, losses, penalties, damages, liabilities, and reasonable costs arising from your unlawful or unauthorized use of the services; materials, data, contact lists, or instructions supplied by you; communications sent on your behalf; infringement caused by Client-provided materials; or your violation of applicable law, third-party rights, or platform rules.

This section does not require you to indemnify JRM for claims caused by JRM's own fraud, willful misconduct, or liability that cannot lawfully be shifted.

Neither party will be responsible for delay or failure caused by events beyond reasonable control, including natural disasters, severe weather, war, civil disturbance, labor disruption, widespread internet or power failure, government action, telecommunications failure, vendor outage, platform shutdown, cyberattack by a third party, or similar event.

The affected party will use reasonable efforts to resume performance when practicable. Payment obligations for work already completed are not excused by this section.

Either party may terminate a project as allowed by the applicable written agreement or these Terms. JRM may terminate immediately where continuing the work would reasonably create a serious legal, security, fraud, abuse, or platform-compliance risk.

On termination, you must pay amounts properly due for completed work and approved or non-cancellable third-party costs. After required payment, JRM will provide the completed deliverables and handover items that you are entitled to receive under the applicable project scope.

Sections that by their nature should survive termination, including payment, intellectual property, confidentiality, disclaimers, liability limits, indemnification, and dispute provisions, will continue to apply.

Unless a signed project agreement states otherwise, these Terms are governed by the laws of the Republic of the Philippines, without regard to conflict-of-law principles, while preserving any mandatory rights that applicable law does not allow the parties to waive.

Before starting formal proceedings, the parties agree to make a good-faith effort to resolve a dispute through written notice and reasonable discussion. If the dispute is not resolved, the parties may pursue any remedy available under applicable law in a court or forum with lawful jurisdiction.

If a court finds any part of these Terms unenforceable, that part will be limited or removed only to the minimum extent necessary, and the remaining Terms will continue in effect.

JRM may update these Terms to reflect changes in services, business practices, technology, or legal requirements. The "Last updated" date at the top of this page identifies the current version.

Changes apply prospectively from publication unless a different effective date is stated. A signed or accepted project agreement already in force will not be retroactively changed by a website update where doing so would conflict with that agreement or applicable law.

If you have questions about these Terms, your project, billing, cancellation, data handling, or a service issue, contact JRM using the details below.

Legal Business Name

JRM Digital Solution

Brand / Website

JRM / jrmrc.space

Email

Jhimrickofficial@gmail.com

Phone

+63 936 265 1815

Website

www.jrmrc.space